Service strategy and operations

Service is a high-margin business and can generate half a manufacturer’s profits while

accounting for only 20 percent of revenue.  Our Service Strategy and Operations

designs and builds operations for after market, asset management and maintenance

businesses to improve customer service, drive incremental revenues, reduce operating

costs and increase asset turnover.

Leading businesses know that after-sales parts and services are a source of

differentiation and income enhancement.

Service supply chains are more complex than the typical finished-goods supply chain.

Most require larger, more diverse inventories and tighter integration with field service

and third parties. They also must accommodate inconsistent and uncertain demand by

establishing more advanced information and product flows.