Service strategy and operations
Service is a high-margin business and can generate half a manufacturer’s profits while
accounting for only 20 percent of revenue. Our Service Strategy and Operations
designs and builds operations for after market, asset management and maintenance
businesses to improve customer service, drive incremental revenues, reduce operating
costs and increase asset turnover.
Leading businesses know that after-sales parts and services are a source of
differentiation and income enhancement.
Service supply chains are more complex than the typical finished-goods supply chain.
Most require larger, more diverse inventories and tighter integration with field service
and third parties. They also must accommodate inconsistent and uncertain demand by
establishing more advanced information and product flows.